Privacy Policy
At Taylored Physiotherapy, we take your privacy seriously. This short summary explains how we use and protect your personal and health information, including our use of the Heidi AI medical scribe system. For full details, please read our complete Privacy Policy, available on request.
1. Who We Are
Taylored Physiotherapy is a specialist physiotherapy clinic providing high-quality care. We act as the Data Controller for your information and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Information We Collect
We collect personal and health information to provide your care safely and effectively. This includes your name, contact details, medical history, treatment notes, and payment information.
3. How We Use Your Information
We use your information to provide treatment, manage appointments and payments, and communicate with your GP or other healthcare professionals where needed. We never sell or share your data for marketing purposes.
4. Use of Heidi AI Medical Scribe
With your consent, we use a secure AI tool called Heidi to help create accurate clinical notes during your consultation. Heidi processes audio securely and does not make medical decisions or use data for marketing. You may decline or withdraw consent at any time without affecting your care.
5. How We Protect Your Data
Your records are stored on encrypted, secure systems accessible only to authorised staff. We follow strict confidentiality and data protection standards. If a data breach occurs, we will inform you and the Information Commissioner’s Office (ICO) where required.
6. Your Rights
You have the right to access, correct, or request deletion of your data, and to withdraw consent for optional data use (such as Heidi AI). To exercise these rights, contact our Privacy Lead.
7. Contact Us
Privacy Lead / Data Protection Officer: Emily Taylor
Email: emily@tayloredphysio.co.uk
Phone: 07795 514169
Address: Taylored Physiotherapy, 1st Floor, Bank House, Bank Street, Bishops Waltham, Hampshire SO32 1AN
If you are unhappy with how we handle your data, you can contact the Information Commissioner’s Office (ICO) at https://ico.org.uk or call 0303 123 1113.
Thank you for trusting Taylored Physiotherapy. We are committed to protecting your privacy while providing the best possible care.